Tolga is a professor of Management Science and Operations at London Business School, where he also serves as the academic director of the MBA, MIM, and MAM programs. He teaches MBA courses on Business Analytics, and Data Mining.

His research focuses on effective design and management of service systems, drawing primarily on his experience with customer service and healthcare systems. He has worked with customer call centres, customer service chat systems, emergency departments, and hospitals. He was awarded the NSF Career Award in 2010 for his research and serves on the editorial boards of the journals Management Science, Operations Research, Stochastic Systems, and Mathematical Methods of Operations Research.

He volunteers his time on projects related to AI applications in medical decision making and on helping a large hospital trust making strategic decisions.

London Business School


Operations, Supply Chain, Capacity planning, contracting